The tourism industry, as one of the world’s most dynamic and fast-growing economic sectors, relies heavily on the quality, dedication, and resilience of its human resources. Yet, amid the vibrant promise of travel and hospitality, the challenges faced by tourism professionals—ranging from high workloads and seasonal pressures to emotional labor and customer-centric demands—often go unnoticed. Burnout, reduced performance, and the urgent need for sustainable human resource development have emerged as critical issues in ensuring the long-term success and ethical foundation of this industry.

Tourism is a short trip, either within or outside a region, made by people or groups in search of enjoyment, satisfaction, and satisfaction with the local environment. Economic demands from social, political, and religious groups, as well as the desire to learn and gain experience, are the main reasons why people are encouraged to engage in tourism activities. Law No. 9 of the 1990s Article 7 on Tourism states that everything related to tourism, including tourist attractions, tourist facilities, and other companies in the industry, is considered tourism (Aktaniensia & Hayati, 2023).